FAQ's

Frankie’s of Charlotte
IS THERE AN ADMISSION PRICE TO ENTER THE PARK?

There is no admission price to enter the park. Entry is free. You pay per activity you choose to play.

IS THE PARK OPEN YEAR-ROUND?

 Frankie’s is open year round. However, hours of operation for the park and certain attractions vary throughout the year. Please call before you visit for specific hours of operation.

ARE PARENTS PERMITTED TO DROP OFF THEIR CHILDREN AND LEAVE THEM UNATTENDED IN THE PARK?

No. Before 9 PM Anyone under the age of 18 must be accompanied by a Parent or Legal Guardian at all times. AFTER 9 PM everyone needs to be 18 year or older to be at Frankie’s.

DOES FRANKIE'S SELL GIFT CARDS?

Yes, gift cards may be purchased at the park and make the perfect birthday or holiday gift.

IS THERE A DRESS CODE?

Yes, appropriate attire “in good taste” is required. Frankie’s dress code is at the sole discretion of Management.

WHAT HAPPENS WHEN IT RAINS?

In the event of rain some attractions outside will close down until they are safe to reopen. All inside attractions will remain open.

DO YOU OFFER AN ALL DAY PASS?

Frankie’s does not currently offer an all day pass. All attractions are pay as you play.

DO YOU OFFER COUPONS OR MILITARY DISCOUNTS?

Currently Frankie’s does not offer coupons or Military discounts.

WHAT FORMS OF PAYMENT DOES FRANKIE'S ACCEPT?

Frankie’s accepts cash, Visa, MasterCard, American Express, Discover but please, no personal checks.

DO YOU HAVE AN ATM?

No, however all of our registers and self-help kiosks accept debit and credit cards.

ARE E-TICKETS AND FUN MONEY CARDS FROM FRANKIE'S GOOD ANYTIME?

All of Frankie’s fun money cards and E-tickets are good year-round and never expire.

DOES FRANKIE'S ALLOW OUTSIDE FOOD OR BEVERAGE IN THE PARK?

 Frankie’s does not permit outside food or drinks however birthday cakes are permitted.

CAN I BRING MY PET INSIDE THE PARK?

Only certified service animals are allowed in the park.

DO YOU OFFER GROUP RATES OR BIRTHDAY PACKAGES?

Yes, Frankie’s offers Groups Rates and Birthday Packages for parties of 10 or more. Please visit our Birthday Party and Group Events section on the website.

CAN OUR GROUP BRING A PICNIC INSIDE THE PARK?

No, outside food or coolers are not allowed in the park. Frankie’s offers a wide selection of food options in the Café.

HOW OLD DO YOU HAVE TO BE TO WORK AT FRANKIE'S?

At least 16 years of age. You can apply anytime by clicking on the “Careers” link on the main menu.

If you have any further questions, ask us on our chat line.